Privacy Policy

This Privacy Policy explains how Jackbit Casino may collect, use, store and protect information when you visit our website, create or use an account, contact support or use our gambling services. We aim to handle personal information responsibly and transparently. This policy also explains your privacy choices, including how to request access, correction or deletion of your information and how to withdraw consent to marketing.

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Information we may collect

The information we handle depends on how you use Jackbit Casino and the services available through the website. Some information is provided directly by you, while other information is collected automatically when you visit the site or use your account. We only seek information that is reasonably relevant to operating the service, supporting players, meeting applicable requirements and protecting the website.

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Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep information you provide when you contact support, submit a question, make a complaint or otherwise communicate with us. This helps us identify your account, respond to requests and provide appropriate assistance.

Verification and identity information

To help verify an account and protect the service, we may request identity or address documents and other information needed for verification checks. Depending on the circumstances, this may include copies of identification documents, information about your age or residential details, and records relating to checks carried out on an account. Verification information is handled for account protection, fraud prevention, responsible operation of the service and compliance with applicable obligations.

Payments and transactions

We may keep records of deposits, withdrawals, bets, winnings, account balances, payment status and other transaction activity. Payment information may be processed through payment providers or other service providers involved in completing a transaction. We may receive transaction references, payment status and limited payment details from those providers. We do not need to retain every payment detail in order to keep a useful account and transaction record.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate usage times and interactions with site features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand how the website is used and help protect accounts. Some information may be associated with your account or device.

How we use personal information

We use personal information for purposes connected with providing and managing the website and gambling services. The purpose of using information depends on the type of information, how it was collected and the service or request involved. We seek to use information fairly and only for legitimate operational, security, support, marketing or legal purposes.

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Checking identity, age, account ownership and other information needed to protect the service.
Detecting and preventing fraud, money laundering, account misuse, collusion, technical abuse and other harmful activity.
Monitoring activity to help maintain the security, reliability and integrity of the website.
Understanding website usage so that we can maintain, troubleshoot and improve the site and its features.
Sending service messages about your account, transactions, security, changes to the website or other important operational matters.
Sending promotional or marketing communications where permitted and where you have given any consent that is required.
Meeting record-keeping, legal, regulatory, tax, dispute-resolution and other applicable obligations.
Establishing, exercising or defending legal rights and handling suspected breaches of the applicable terms.

Some processing is necessary to provide a service you have requested, such as opening an account, completing a transaction or answering a support query. Other processing may be necessary to protect players and the service, prevent misuse or meet an obligation that applies to the operation of an online gambling website. Where marketing consent is used, you can withdraw that consent as described below. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal.

We may combine information from different interactions with the website where this is reasonably necessary to maintain accurate account records, investigate security concerns, identify unusual activity or provide support. We do not use personal information for purposes that are unrelated to the operation of the service unless the use is explained to you or otherwise permitted.

Sharing, security and retention

Who may receive information

Personal information may be made available to trusted service providers that help operate the website and support players. These providers may assist with hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and other essential business functions. They should only handle information for agreed purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or other unlawful activity, investigate a suspected breach, resolve a dispute, protect our rights or comply with a valid legal or official request. We do not sell personal information as a normal part of operating the website. If information is processed by a service provider in another country, it may be subject to the rules that apply in that location. We take reasonable steps to require suitable protection when information is handled in this way.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and restrictions on who can view information. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account or information may have been compromised.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time may differ depending on the type of record and the reason it was collected. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our processes.

Closing an account does not automatically remove every record connected with that account. We may need to retain limited information to prevent repeat abuse, resolve outstanding matters, meet record-keeping obligations or demonstrate that a transaction or request was handled appropriately.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. Jackbit Casino may use essential cookies to support login, security, navigation and basic website functions. Other cookies may help remember preferences, measure performance, understand general usage or support communications and marketing activities where applicable. Cookies may be session-based and expire when you close your browser, or remain on your device for longer.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all new cookies, or receive a notification before a cookie is stored. Blocking essential cookies may affect account access, security checks or the operation of some website features. Cookie settings do not necessarily remove information that has already been collected or stored in an account record.

Requests about your information

Depending on the circumstances and requirements that apply, you may have rights to ask what personal information we hold about you, request access to that information, ask us to correct information that is inaccurate or incomplete, and request deletion of information that is no longer needed. You may also ask about the purposes for which information is used and the types of service providers that may receive it.

To exercise your data rights, including access, correction or deletion of your data, contact support@jackbitcasino.wtf. You can also use this address to withdraw consent to marketing communications. Please describe your request clearly and include enough information for us to identify the relevant account. We may need to complete reasonable identity and account-security checks before acting on a request. This is intended to protect personal information from being disclosed or changed by an unauthorised person.

If you withdraw consent to marketing, we will take steps to stop using that consent for future promotional communications. You may still receive essential service messages relating to your account, transactions, security or important changes because these are not marketing communications. You can also use an unsubscribe option in a promotional message where one is provided.

Requests and limits

We aim to respond to privacy requests within a reasonable time. In some cases, a request may be refused, limited or delayed where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, require disproportionate effort or conflict with a record-keeping obligation. If information must be retained by law, deletion may not be possible until the required period has ended. Where appropriate, we will explain the reason for a limitation.

Changes to this policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review this page from time to time so you understand how information may be handled. If a change is important, we may provide an additional notice through the website or your account where appropriate.